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After 30+ years in the business, I'm sharing my knowledge and experience with homeowners who want to choose wisely, avoid scams and get qualified installs from a reputable dealer.

 

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Carpet Scams 

 

If you have bought new carpet successfully in the past, then buying new carpet today might seem like an easy task... 

 

But times have changed and choosing new carpet today is not as simple as it once was, even just a few years ago. Why? 

 

Unscrupulous carpet retailers have figured out dozens of new ways to scam you out of your hard-earned money. They lure you in with unbelievable offers that sound too good to be true!

 

But it's not just carpet sales scams you need to be concerned about, you can also be scammed by the carpet salesperson who overcharges you. 

 

Even carpet manufacturers may try to take advantage of you by making key product specifications difficult to obtain. The list goes on and on. 

 

There are now many more grades of carpet to choose from, and selecting the right grade of carpet for your needs and goals can be quite difficult and certainly more confusing than in the past.

 

 

How Do I Recognize a Carpet Scam?

Carpet Rack at HD

Selecting New Carpet Wisely...

 

Not all carpets are created equal. Some carpets are designed for heavy traffic applications and can last for 20 years or more. Other carpets are designed for light traffic duty and might last 3 to 5 years. You have to make wise and informed choices.

 

You have to be sure that the Carpet and Pad you purchase is designed to handle your unique application. There are many varying grades of carpet and you must choose the right grade of carpet and pad if you want it to last as long as you hope. What Grade of Carpet Should I Select?

 

Carpet Prices on Display at HDAbove is a photo of a display rack at Home Depot. Every carpet on this display is made of 100% Polyester, which is well-known for matting down in short order. 

 

They don't tell you that. These Polyester carpets are priced between $27.35 and $32.83 per square yard for the carpet only. (pad and installation not included). 

 

For that price you could buy a good quality Nylon Frieze style at a locally-owned carpet dealer. 

 

Buying a carpet made of NYLON instead of a Polyester is a smart move, especially if you want your new carpet to last years longer and want to avoid the common matting and crushing of the pile that carpets made from Polyester fibers are so well known for. 

 

 

The Polyester Fiber Scam

 

Carpet manufacturers often print up new brochures that say P.E.T. and Polyester carpets are now new and improved. They have been saying this since the 1950's and will continue to brag about the great benefits of Polyester. 

 

Let me be frank... Polyester is a lousy fiber for the making of carpet. In fact, I think polyester is the absolute worst fiber you could ever choose if you want a carpet that will stand up to medium to heavy foot traffic, be long-lasting, durable and resist matting and crushing of the pile! 

 

Polyester does have some good qualities... It resists fading, it resists stains, and it comes in vibrant colors and it is very soft. The main problem is, the pile "mats down" in a hurry and once it does, it will NEVER return to its like-new appearance, no matter what you do. 

 

In other words, in medium to heavy traffic applications, Polyester will begin to look HORRIBLE very quickly, especially on stairs, down hallways, in front of your couch and along your main walkways! 

 

In low-traffic applications carpet made from Polyester might last a few years longer.

 

 

The Polyester Sales Pitch

 

Uninformed, misinformed, inexperienced or slick carpet salespeople will tell you that the Polyester fiber is now equally durable as NYLON and that Polyester is now somehow manufactured better today then it was in the recent past. This is a BIG FAT LIE! 

 

Maybe they know it, maybe they don't. But don't you believe it. Either way, don't say I didn't warn you! Carpet made from Polyester or P.E.T. Polyester are NOT as durable or as resilient as a carpet made from Nylon. 

 

Want a long lasting and durable carpet? Buy NYLON! 

 

Do not believe their claims about Polyester no matter what they say! Why? They don't stand to make as much profit from NYLON carpets. 

 

Polyester carpets are much cheaper to manufacture. Polyester carpets will mat down and look ugly in just a few short years. Especially in medium to heavy foot traffic applications, on stairs and down hallways. 

 

Learn more Carpet Fibers - Durability

 

 

The Free Carpet Installation Scam

 

Sure, Home Depot and Lowe's both offer low-cost installation at $37.00 or less, but that's just for a basic install and it doesn't cover everything you likely need, so there's usually a hefty fee for the extra stuff you need beyond the "basic" installation, and then they add add on the cost of their over-priced padding. 

 

Consumers often select a carpet for the wrong reasons. A specific color, style or low price is often the determining factor behind their final selection. 

 

This means that you need to have knowledge about carpet fibers and construction specifications. Even if you have this information you need to know how to use it to your advantage. Learn more about Carpet Specifications

 

Unscrupulous carpet retailers go out of their way to make it appear simple and easy to buy new carpet. They bundle up the carpet, pad and installation into one convenient package deal. 

 

They price the whole kit and caboodle by the "square foot" to make it sound very affordable. They may even offer free products, services or discounted installation to fool you into thinking you are getting a super good deal. How Much Does Carpet Cost?

 

 

Carpet Measuring Scams

 

Some homes are quick and easy to measure while others are more complicated and require a significant amount of time and expertise to measure up accurately. If a carpet salesperson comes to your house to measure, they may not be willing disclose to you exactly how much carpet you actually need. 

 

Some carpet salespeople prefer to keep this information hidden from you so you won't use their measurements to order carpet from another dealer down the street. Although I understand their thinking, I don't think it is right for any salesperson to hide the measuring totals from you.

 

If you don't know exactly how much material you need, you will have no way of  comparing other proposals 

 

It also allows them to charge you as much as they want without you knowing the true itemized cost for each of the products and services involved in the deal. This exposes you to a potential carpet scam of over-charging you for material and labor.

 

 

Bad Measuring Can Cost You!

 

If they say you need 100 yards of carpet, then you will also be charged for 100 yards of padding and 100 yards of installation. 

 

That means if the carpet is $20 per yard, and the pad is $6 per yard, and the installation is $8 per yard, then you will be charged $34 X 100 yards = $3400 

 

However if you actually need 91 yards of carpet then you would be charged $34 X 91 yards = $3094 

 

This is a difference of $306.00 You could easily save this amount or more just by getting accurate measurements. 

 

This is just one of many good reasons why you need to get more than just one or two free bids/estimates. How to Measure for Carpet in 4 Simple Steps

 

Carpet "Bait and Switch" Scams 

The Carpet Bait and switch scam is a simple but easy scam for unscrupulous carpet dealers to get away with. It happens when a customer orders carpet with a certain face-weight and density, and then a lesser-grade or quality is delivered.

Many carpet styles are available in several different grades and it is difficult to tell them apart unless you see them side by side. Most homeowners can't tell the difference between  varied face-weights and may never know they have been scammed.