Do Carpets Wrinkle -
Alan Fletcher (aka) The Carpet Professor
some cases, if your carpet develops wrinkles there may be some recourse
available for you either from the manufacturers new carpet warranty or
from the carpet installation warranty provided by your installer or by
the carpet retailer. If your carpet is fairly new and the carpet has a
manufacturing defect, then you might have some recourse.
carpet installation warranties are only good for one year. Some are two years
and some are longer, depending on the carpet dealer you buy from or the carpet
installer you hire. You will need to have this warranty in writing if you have
any hope of getting any remedy.
don’t put much value in new carpet warranties because carpet manufacturers
make it very difficult for homeowners to substantiate a valid claim. Even if a
claim is approved, most carpet manufacturer’s warranties are quite limited.
Have you read your new carpet warranty?
It is an eye opening experience.
caused by a Carpet Manufacturing Defect?
carpets have a manufacturing defect that is due to a problem with the primary
or secondary carpet backing. If the carpet backing does not have enough latex
(glue) added to keep the carpet backing stable, then there can be a problem
keeping the carpet in stretched tightly.
backing de-lamination problem is more likely to be found in lower grade
carpets, like apartment or builders’ grade carpets. De-lamination is
basically where the carpet backing comes loose and the carpet can lose its
stretch over time.
Carpet Professor Says”
ask your carpet installer to roll up and save all sizable carpet leftovers for
you in case you have need of them sometime in the future.... Pet damage,
cigarette burns, stains or other unforeseen accidents can be more easily
repaired if you have some leftover carpet leftovers available for use”.
Most carpet installations are warranted by
independent carpet installers for just one-year.
If the installer is an employee of the carpet retailer then you will
get a one year installation warranty or perhaps longer, and some carpet
retailers offer a lifetime carpet installation warranty.
Lifetime means the
typical life-span of the carpet, not your lifetime. Either way, you have to
act fast or your warranty may run out and leave you holding the bag!
not always obvious who may be at fault for your carpet wrinkles and sometimes
it may end up being your fault! But if you can determine who is at fault then
you may have some recourse.
Positive proof by means of specific details and
photo documentation is often the key to success in getting some recourse, but
even with some form of proof, it may be difficult to get the guilty party to
agree to accept responsibility for causing your carpet wrinkles.
Carpet Professor Says”
quickly to avoid additional damage to your carpet. If the manufacturer denies
your claim, then you need to have some accurate records and pictures of the
carpet before and after to help back up your claim if you need to take it the
you suspect that the carpet installer or the carpet manufacturer is
responsible for your carpet wrinkles, then you need to contact the dealer
where you purchased the carpet and ask for an in-home carpet inspection.
after a thorough in-home inspection by the carpet store manager and/or the
manufacturer’s representative, they may determine that your carpet was
defective or was improperly installed. Then you may have some recourse from
the new carpet warranty or the installation warranty provided by the dealer or
by the carpet installer. The key
here is if the installer was an employee of the carpet dealer or was hired as
an independent contractor.
it is determined that the installer is at fault, then the installer is allowed
the right to inspect the carpet. If he agrees that it was his fault, then he
must be given the chance to remedy the problem at no cost to the homeowner. If
he disagrees, then you may have to get an independent evaluation by an expert
and unbiased certified carpet inspector.
most cases, with an obvious carpet defect, your claim with the carpet
manufacturer will be approved but limited. They may agree to replace a portion
of your defective carpet, but only those areas that are affected. You may also
be responsible to pay for furniture moving, re-installation costs, time off
work and other costs and fees. If you do get some degree of recourse you
should feel lucky as most homeowners never get any recourse at all.
Do Carpets Wrinkle -
carpet care and/or maintenance
must follow your carpet manufacturer's carpet cleaning guidelines to the
letter if you want to keep you carpet warranty in force. You should hire a
professional to clean your carpets every 12 to 18 months. Keep the sales
receipts! Read your carpet warranty and follow the carpet maintenance
suggestions to the letter. This is how you can make sure your carpet
lasts as long as possible!
Typical New Carpet Warranty Requires You to...
sure you know which warranties apply to your particular carpet. Most new
carpet warranties are shown on the backs of samples at the retail flooring
dealer. It is your responsibility to know which warranties apply to the
specific carpet you purchase. Most
carpet warranties are available online for homeowners to read and download. Be
sure to follow all manufacturer guidelines for carpet and maintenance or your
warranty may be voided.
are 5 warranty Key requirements you need to be aware of:
proof of purchase in the form of a bill, invoice, or statement showing the
price you paid for the carpet, excluding pad and labor.
sure your carpet is installed according to the guidelines set forth in the
and Rug Institute's
Installation Standard CRI-105 (Obtaining qualified installation can be
quite a challenge too!).
your carpet according to the manufacturer's warranty recommendations..
a bill, invoice, or statement as proof of periodic cleaning by a Certified
Carpet Cleaning Company.
your carpet professionally cleaned at least once every 12 to 18 months.
(This can vary depending on the carpet manufacturer's warranty
seek professional legal advice if you want to seek a legal remedy if you can't
get a satisfactory resolution to your carpet complaint from the responsible
sure you have everything you need to substantiate your claim. Be sure you know
who is responsible for the cause of your carpet wrinkles. You surely don't want to sue the
wrong party as you will likely lose your case.
suggest you take
pictures of your new carpet right after it is installed, and then take more
pictures periodically, especially right before and after a professional carpet
pictures and documenting everything you can may be the only way to have some
form of proof of who is responsible and to prove the timeline of the condition
of your carpet before and after a carpet problem arises. Keep every
professional carpet cleaning receipt and document every phone call you make
and note the date and time of everyone who you speak to, when seeking a remedy
to a carpet complaint.
Many Carpet warranty claims are denied because
the homeowner has no viable proof! If you ever have a need to go to small
claims court to prove your case, having lots of before and after pictures and
documented list of names, dates and times of phone key phone calls, emails and texts may help
you win your case!