Carpet From Lowe's, Home Depot, Empire Today or
Alan Fletcher - Consumer Advocate
Homeowners Need to Know... Before Signing the Check!
last time I checked, all four of these Giant National Carpet Retailers
use OTHER companies to facilitate their carpet sales, measuring and
installation services. That means if you ever have a carpet problem
or complaint, you may have a hard time getting anyone to help you or
take responsibility for making things right.
Depot, Lowe's and Costco contract out all their flooring sales,
measuring and installation services to different companies?
Today REQUIRES all their salespeople to form their own CORPORATION
so they will be Independent Sales Contractors?
does this all mean to YOU the homeowner?
With so many fingers in the pie
it is not too hard to figure out that you might end up paying way too
much for your new carpet or flooring. These four nationally advertised conglomerates
take a large chunk of the profit right off the top and then let all the
other privately held companies and independent sales contractors each
have a crack at making more money from your purchase by convincing you
to agree to unnecessary add-ons and bogus upgrades.
measuring fees to needless carpet and padding upgrades, from carpet and
padding removal and disposal fees to costly installation extras and
add-ons, there are plenty of ways they will make you cough up a lot more
money before it's all said and done.
Lure of a Great Sounding Deal...
familiar? Get out your magnifying glass so you can read all the fine
print on these great sounding offers. These advertised deals are
designed to attract unsuspecting homeowners who would like to save money
but don't know how to go about it.
Unfortunately, these four
conglomerates are heavy hitters with deep pockets who have only one
thing in mind: Making Big Money.
Lowe's and Home Depot have been trying to lure-in unsuspecting
homeowners by giving away free "basic" carpet installation.
They make up a portion of the free installation costs within the carpet
and padding charges. Then they increase the charges for anything and
everything that is considered beyond their limited definition of a
Their so-called "free" carpet
installation you were told about may not end up being totally free once
their subcontracted installers get a good look at your home. It's highly
likely there will be numerous extra fees & charges tacked- on to
your final bill. Final bill? Yes, while they do require that you pay for
the whole carpet job IN FULL before they will place your carpet order.
final bill comes on the day of installation when the installer
determines that your job requires extra floor prep, old carpet and
padding removal or haul away, new transitions, upholstery work for
labor for moving furniture, or any extra labor or materials that can be
considered beyond the limited definition of a "Basic" carpet
These extras can easily add up to hundreds for extra fees
& charges that you were not warned about.
Gomer Pyle would say... Surprise! Surprise! Surprise!
Depot's Low-Price Guarantee?
They say they will beat any
competitor's price by 10%, but according to the fine print, that's only
on identical in-stock items. That makes it virtually
impossible to substantiate because they use private labels on all their
They change the name of all their carpet styles and
colors to make it difficult for you to comparison shop. A low-price
guarantee sure sounds good until you read all the fine print.
Big Box home improvement warehouses have been charging homeowners a
measuring fee just for coming to your home and sizing you up. From what
I have been told, the licensed & certified measuring specialists
they contract with are required to measure your home using a
Does that mean they add another 5, 10 or 15%
of material to the total? You may never know for sure, but basically
they want to make darn sure there is plenty of carpet to work with so
they never have to worry about running short of material during
That might translate into you paying for a lot more for
new carpet & pad then you might actually need. Just an extra 10
yards of material could easily add $250 to your total cost of your job.
Today likes to attract customers by airing repetitive TV ads
featuring unbelievable sales offers with next day installation. If you
call them, they will send a sales professional to your home who will
show you samples and try to "close the sale" on the spot.
you getting a fair & square deal? How long will these flooring
products last in your home based on your level of foot traffic?
trying to sell you a low-quality Polyester carpet and say it's as
durable as a Nylon Carpet? These are just a few questions that you need
solid answers to before you should commit yourself to buying from any
shop-at-home flooring retailer.
these retailers all use private labels on their products and use
independent contractors to measure, sell or install their products. If
you have a complaint, you may have to deal directly with the independent
contractors to get a remedy. Have a Carpet defect?
You'll have to
contact the carpet manufacturer. Have an installation problem? You'll
have to contact the carpet installer. Did the salesperson misrepresent
the product you purchased? You will have to contact the independently
contracted salesperson. If you can't get a remedy you may have to file a
claim in small claims court.
members are shown a small display with a rack full of miniature carpet
samples. (Lately they have been taking the samples down) See the photo
at the top of this page? If you grab their free brochure you will be
provided with a phone number to call to start your in-home Carpet
Consultation Process. A salesperson will bring samples to your home
and be happy to write up your order and arrange for installation.
they do carry some good quality carpet, be prepared for sticker shock
when you see what the total cost will be. Again, you can't comparison
shop easily because they change the carpet style names and colors to
thwart you. You would need to take their carpet samples with you into
other carpet stores to try to compare both samples side by side. It's
definitely not easy to do.
spent over 30-years in the carpet business and my father was a mill rep
for 35 years. I know what I am talking about. If you are in the market
for new carpet or flooring of any kind, I think you should consider
buying from one of the dealers that I have listed in my Preferred Carpet
It's taken me years to locate, investigate and
identify these locally owned and family-run businesses and I think they
are the best of the best here in America.
suggest you visit several flooring retailers near you, get several
estimates and be sure visit a carpet store that I recommend if you can.
You decide for yourself who to buy from. When it's all said and done, I
think you will agree that my preferred dealers are the most
knowledgeable, Reliable and reputable!
You'll be treated with respect,
get a fair & square deal and get great customer service... Before,
during and after the sale. See who I recommend near you! Visit Alan's
List of Recommended Carpet Dealers (don't forget to print up
my free coupon so you can get up to $100 off new carpet!)
a lot more you need to learn before you head out to shop for new carpet.
I buy New Carpet from Lowe's or Home Depot?
Consumer Carpet Problems & Complaints
List of Recommended Carpet Dealers
What are Homeowners saying about my Carpet
Buying Guide eBook?
for the great info in your ebook. I read it, took good notes, and headed
for the carpet stores. Ken
purchased your online book, lots of good advice!. Susan
ebook without a doubt saved me hundreds of dollars, let alone not
allowing me to buy a cheap made carpet. I found out, without your ebook,
you more or less go carpet shopping and are at the mercy of the carpet
salespeople selling you what they want to sell you rather than them
selling you what you want to buy. Thanks a million, or should I say
"hundreds" - Ken Palmer
found your website this a.m. and I'm very happy that there are still
good folks out there that is as helpful as you. Thank you! -
you for all the great information.
book just saved me! I was pressuring my wife to buy Berber carpet
for our family of 4 (and growing). She asked me to research it and I
found your ebook. What a great help it is!
bought your very helpful ebook last year and am finally getting around
to replacing my carpet. Don
you for your advice on buying carpeting. Your ebook has helped me
deal with the overwhelming choices. - Ben
purchased your book a few months ago and am glad I did. Thanks for your
insights and advice. Sarah
purchased your Carpet Buying Guide a couple of months ago and really
learned a great deal from it. Sharon
Make yourself a
cup of hot tea or cocoa, sit down in front of your computer and relax. It's
incredible how much you will learn about buying carpet from an hour or so of
Consumers email me to brag about how much money they
and how they laughed at sly carpet salespeople! The closely-guarded
insider tips, tricks and secrets I reveal will make your carpet shopping
experience easy, fun & enjoyable!
chances with this costly home improvement, download my Carpet Buying Guide
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