Should I Buy Carpet from a Home Improvement Warehouse?
- aka The Carpet Professor - 30-year Carpet Expert & Trusted Consumer
Buying from a home improvement store can be very
convenient. They have a good amount of carpet samples to choose from and they
may be having a special sale on carpet, pad or installation going on right
Here are some of the issues you may have to contend with, if you
choose to buy
from a home Improvement warehouse...
One problem you will likely encounter when buying from a home improvement store
is that they have placed private labels on all their carpet samples. They have
changed all the style and color names from their original names to
try to prevent you from
comparison shopping at other nearby carpet stores.
What this means to you is that if
you find a carpet that you really like, you will have a hard time finding the
exact same carpet (for a lower price) at another local carpet store. This is what I
consider to be a Carpet Scam. Why do they do this? To prevent you from
shopping elsewhere and finding a lower price for the exact same product.
Chances are really good that the exact same carpet is available at other
locally owned carpet
stores in your area but are sold under a different style and color name.
Using private labels is how they prevent you from calling around to
find a lower price or comparing their prices with
other nearby carpet retailers.
This is also how they get away with charging you more for
the carpet and more for the pad and other necessities. They are trying very hard to take away your
right to comparison shop to find the best deal for you. Are their prices fair? How would you know if
you are unable to comparison shop?
Price Carpet Deals
Carpet, pad and installation. You want a fair price on
all three. You want a fair price on carpet. You want a fair price on padding,
and you want a fair price on installation. How can you be sure you are getting
a fair price when they sell it as "One price for the whole job"??? You
can't and they know this very well.
Here is an example: You buy a good quality nylon BCF
carpet for $20 per yard. You buy 8-pound 7/16' Rebond padding for $5 per yard.
Buy installation of a qualified carpet layer for $6 per yard including removal
and haul away of the old carpet and pad. The total you are spending is $31 per
yard for the whole job. Times that amount by the number of yard you need and
that is the whole price. You know what you are paying and that is good. You
got a fair deal on all three.
Now, If you go to a home improvement store where they
sell carpet, pad and install for "One Price for the whole job" then
it goes like this:
"How much is this carpet?" you ask.
installed with pad." says the salesperson.
"But how much is the
carpet by itself?" you ask.
"We don't disclose that information.
it's sold as a package deal" the salesperson replies.
do I get?" you ask. "It comes with the standard 6-pound padding, do
you want the upgraded pad for $4 more per yard?" the salesperson
When they won't tell you how much each item costs how can
you make an informed decision? They change the names, combine the pricing, and
limit the amount of information you have access to. You might as well go in
blindfolded with your hands tied behind your back and give them a signed blank
check. Don't gamble with your carpet purchase. You don't have to!
You need to know exactly what style and grade of carpet
to buy that will meet your needs and budget, get a fair and square deal on the
correct padding, and be sure to have your carpet installed properly by
qualified carpet installers. How do you accomplish all this? The Complete
Carpet Buying Guide. But don't order yet, there's more you need to know first.
Before You Buy New Carpet Checklist
I am unhappy with my carpet purchase what do I do now?
"I'd like to know what I'm paying for
installation" you ask.
"It's all included in the
"But what if I have
a problem with the installation?" you ask.
"We have an independent company that supplies all
our installation crews. You would have to call the installation company
directly and they will
send out someone to look at the problem" says the salesperson.
"What if I have a warranty issue with the
carpet?" you ask.
"You would need to call the carpet manufacturer
about that" the salesperson replies.
You see, even though you buy the carpet,
the pad and the installation from a home improvement store it doesn't mean they
will help you if
you have a problem after the carpet is installed. Should you have any problems with materials or
labor they simply refer you to the installer, the manufacturer or some other
company that supplied your materials or labor.
Once installed, the home improvement store
doesn't have any further responsibility to make sure you are satisfied with
your carpet purchase. They took their profit right off the top
once you submitted your order and paid the invoice in full... Now they are
pretty much done helping you if you have future problems.
Why is getting a
quick remedy so difficult?
The fact is, Home improvement stores don't warranty the
carpet you buy from them, the
carpet manufacturer does. You have to call the carpet manufacturer and they
will have the final decision on whether or not you have a valid warranty
claim... Have you followed the warranty requirements to the letter?
You'd better hope so. Have you kept the carpet cleaning receipts? Have you
maintained the carpet properly? Did you buy a carpet that is capable of
handling your degree of foot traffic? Did you select the correct padding
thickness and density? Was the carpet installed according to the Carpet and
Rug Institute guidelines for residential carpeting? The list goes on and
Home improvement stores don't warranty the
the carpet installer does and he must provide a one-year warranty on his labor. You
must call the company that supplies the installers to the home improvement
store. They will send out the same installer to try to fix the problem. If
that installer no longer works for that company, they will send out someone
else to try to fix the problem.
Home improvement stores don't warranty the
pad either, the
padding manufacturer does. Seldom does the padding go bad or have
defects. But if it does, you have to contact them directly...
If you have a stain issue, you may have to contact the
company that manufactured the carpet fiber or the company that applied the
anti-stain treatment! Can you see now how this can be so confusing for homeowners who may have to deal with many different companies to try to find
someone, anyone who will agree to accept responsibility for their carpet
Learn about Carpet Stain
Warranties - What You Need To Know
So whatever problem you have, you will have to seek a
remedy from one of these other companies. And what makes this even more
interesting, is that each one of these other companies will place the blame on
the other guy. Wrinkles in your carpet? call the installer. The installer says
it is a carpet defect. Call the carpet mill, they send a carpet inspector out to look. He
says you used the wrong padding. Call the home improvement store and say that
they sold you the wrong pad, they tell you that it is your responsibility to be sure that you ordered the correct padding. Now it's your fault. Your carpet
looks horrible and they tell you that it is your fault!? You should have been
sure that the padding was the proper pad for the carpet you selected. It's
written in the carpet manufacturers warranty, didn't you read it? Yikes!
Now, if you were to buy new carpet from a reputable
locally-owned carpet dealer and have a problem or concern... Your concerns
will be handled by the carpet dealer for you. All you have to do is contact
them, tell them your problem and let them sort it out and do what needs to be
done to make sure you are a happy customer. See who I recommend near you.