Should I buy carpet from a home improvement store?
Plenty of consumers buy carpet from a home improvement
warehouse and are perfectly happy with their purchase. On the flipside, there
are plenty of customers who are not happy with their carpet purchase and I
want you to know why.
I figure the goal of any home improvement store is to make it as
easy as possible for their customers to buy new carpet. They want you to come
into their store, pick out a carpet that looks good to you and sell it to you
in 45 minutes or less. Next, they typically collect all
the money upfront, order the carpet and schedule your carpet to be installed
in about two to four weeks. Sounds good so far....
I Buy Carpet from Home Depot or Lowe's, What Can Go Wrong?
Sometimes everything goes just
right and you have no problems. Sometimes things go terribly wrong and you are
left holding the bag. Are you willing to roll the dice to see if you win or
lose? Let's assume you are willing to take the chance...
comes the day of installation. At this point you will be very excited and
looking forward to having new carpet. You
will have told all your friends and family about getting new carpet. On installation
took the day off work, moved out all the
furniture, made special arrangements for your pets or children to be out of
the way and then the
"Hi Mrs. Jones, this is Tom from the home
improvement store. Sorry, we can't install your carpet today there has been a
small problem." you are told. "What is the problem?" you
can't find your carpet. We show was shipped out a week ago and we are trying
to locate it now. We will call you back as soon as we know
your carpet was never shipped, maybe it hasn't been
manufactured yet, maybe the truck was delayed due to bad weather. Maybe they
shipped the wrong carpet, maybe they shipped your carpet to the wrong store,
maybe the installer is sick. There could be any number of reasons why they
can't install your carpet today when they said they would.
"Don't worry we will call you back later today and let you
know when we can install your carpet." Tom tells you.
So you wait all day. Nothing. No calls. You finally decide to call them back to see what is going on. You ask for Tom, but Tom
is gone for the day so they transfer you to another salesperson named Bill. Bill
knows nothing about your carpet or your installation situation so you spend the
next five minutes telling him all about your problem and concerns. "Let
me look into this and call you back" says Bill. Nothing...
Are you getting the picture?
This is the same treatment
you could endure if you have a complaint after your carpet is installed too. Does
it always go this way, of course not. Home improvement stores have plenty of
happy and satisfied customers. I am sure they are working hard to resolve some of these
common carpet buying and installation complaints. You can read more about
their common consumer complaints by doing a simple Google search on the internet. They are easy to
find if you type in a phrase like Home Depot Carpet Installation Complaints.
Should you buy carpet from a
home improvement store? You decide. But first read the rest of the
Your Home For Carpet Should Be FREE!
someone to measure how much carpet you need? Most locally-owned carpet dealers
don't charge a fee for measuring your home. It a free service!
and Home Depot likely charge you $75 to come out and measure
your home and it is not refundable unless you buy carpet from them! However,
if you do buy from them it may be deducted to your carpet purchase. This
is a $75 incentive for you to buy from them. If you don't, you stand to lose
$75 bucks! That is almost like holding you hostage. Now you are in fear of
having to pay other carpet dealers a fee to come out and measure your
If the person measuring your
home makes a simple measuring mistake or mathematical miscalculation and doesn't order enough
carpet, then there will not have
enough carpet to finish the job in one day. The installers won't discover this
fact until they come to
install the carpet and by then it is too late. You will have moved out all the furniture and made many special
arrangements preparing to have your new carpet installed. To the installers surprise they will
soon discover they have to order more carpet and then come back to complete
the job in a week or two. Sometimes the exact same carpet is not available
anymore or you
can't get the exact same dye-lot. Now you end up with some carpet that doesn't match the rest of
scenario is more common than you might think.
Home Improvement stores don't pay their
employees at the top of the pay scale so they often hire people who may not
have very much experience with carpet or flooring. Professionals with years of flooring experience are not generally
willing to work for $10 to $15 per hour at Home Depot. This means that the person who is
offering you carpet or flooring advice may not be giving you good advice.
Salespeople: Be careful who you trust.
Not all carpet
salespeople are created equal. Don't expect every carpet salesperson you meet to
be qualified to steer you
in the right direction. Younger salespeople often know very little about the products they
sell. It's not their fault, it the fault of the retailer who hires them. It's
common for certain carpet retailers to hire younger salespeople because they
are eager to make money, they are highly impressionable, they are willing to
work long hours and they are willing to follow instructions.
This means you have to do your homework. You can't just
ask the salesperson at a home improvement store what carpet they recommend. They
not know what carpet is "right" for you. Buying carpet is a large and
important expense that you must take very seriously.
You have to buy a carpet that will meet your needs and lifestyle as well
as your budget. You can't just pick out a carpet that looks good and expect it
to do a good job for you. You have to buy the right carpet based on your own
special circumstances. Do you have kids? pets? How many people live in your
home? do you entertain often? How long do you want it to last? what is your
budget for this project? which rooms are you doing? These and many more
questions must be answered in order to determine which carpet will be
"right" for you.
Buying carpet is not as
easy as it was 20 or 30 years ago. Do you know anything about Carpet
Do you know anything about Carpet Styles? What makes one carpet better than
another? There is a lot to learn about carpet before you should buy. This is
the carpet homework I am talking about, and this is exactly why I created this
Carpet Padding Choices
The same goes for padding. Choose the wrong padding and
you void the carpet warranty. Choose the wrong padding and your carpet will
not last as long as it was intended. Choose the wrong padding and you will pay
way too much for a newfangled product that will not benefit you. This advice
is not just for buying at home improvement stores, it applies to buying carpet
and pad at any carpet store. You have to do your homework in order to keep
from being ripped off or making a serious and costly mistake. Selecting the Right Carpet Pad
Carpet Installation Concerns
The same goes for carpet installation. Would you be able
to tell a good carpet install verses a bad carpet install? If installed
improperly, your carpet life span could be cut in half. Three out of four
carpet installers are not properly trained. This is one of the biggest
problems when buying carpet from a home improvement store. They have a hard
time finding qualified carpet installers who are willing to work with them.
Most home improvement warehouses now use an outside company to do their carpet
installations. If you have a problem it could be difficult to get a fast
remedy, if at all. So
how do you protect yourself?
Knowledge is power.
Buying Carpet From Home Improvement